PARANAVI® M

Policies

Refund Policy

This sets out the refund criteria for PARANAVI® M paid services (BASIC, PRO, NAVIPASS, NAVIONE)

Established January 2, 2026Effective date October 21, 2026Amended October 21, 2026
Contents
  1. 1. BASIC Plan (Usage-Count-Based Pass)
  2. 2. PRO Plan (Recurring Subscription)
  3. 2-1. NAVIPASS (30-Day Pass)
  4. 2-2. NAVIONE (Unlocking One Report)
  5. 3. Refund Procedure
  6. 4. Exceptions

1. BASIC Plan (Usage-Count-Based Pass)

• A full refund is available if there is no usage history after payment is completed.
• If the pass has been partially used, partial refunds for the remaining number of uses may be restricted.
• Refund requests must be received within 7 days from the payment date.
• Once a refund is completed, the pass (remaining uses) received with that payment is revoked.

2. PRO Plan (Recurring Subscription)

• You may cancel your subscription at any time.
• Upon cancellation, billing stops from the next payment date.
• No prorated refund is provided for periods already paid.

2-1. NAVIPASS (30-Day Pass)

• A full refund is given if the request is made within 7 days from the payment date and there is no history of using NAVIPASS (Self-check, unlocking locked questions, per-question chats, Self-consulting chats).
• Once you start using NAVIPASS, withdrawal of subscription and refunds are restricted due to the nature of digital content. Before paying, you can first receive check questions for free.
• No partial refund is given for the remaining period or the remaining number of business plans.
• If you upgraded from PRO, the refund amount is the difference you paid, and your PRO use continues as is.
• After 30 days, the pass ends automatically and you are not charged again.
• Once a refund is completed, your use of NAVIPASS ends immediately.

2-2. NAVIONE (Unlocking One Report)

• Once payment is completed, the locked questions are unlocked immediately and the provision of digital content begins. This is disclosed and your consent is obtained on the payment screen, and after payment, withdrawal of subscription and refunds are restricted.
• A full refund is given if payment was not completed or the questions were not unlocked after payment.
• Once a refund is completed, the unlocked questions are locked again.

3. Refund Procedure

Refunds may be requested by email to customer support and are processed within 5 business days after receipt.

Contact: hello@thefieldplayer.kr

4. Exceptions

• Refunds are not available where the Service has been restricted due to a violation of the Terms of Service.
• Where a cause attributable to the Company, such as a system error, is recognized, the matter will be discussed separately.